![]() Now at Gainsight, we just have the opportunity to accelerate that growth so, so fast. You know, incredibly grateful for the growth journey that we had. And we made a lot of progress on that at North Pass over the years. You know, I had a vision and founding North Pass to really elevate customer education, make it a mission critical function of every company. So I'm still kind of fresh off the acquisition. So it's been about six weeks or so since the acquisition closed. So my first question for you, Steve, is how does it feel post-acquisition? What has been the biggest change for you to deal with? Prior to Gainsight, Steve was the CEO and founder of Northpass, which was very recently acquired by Gainsight. For the listeners, Steve is the SVP of strategy for customer education at Gainsight, customer success and product experience software that empowers companies to increase revenue, decrease churn and drive advocacy. ![]() Steve Cornwell: Hey Andrew, it's great to be here with you. Andrew Michael: Hey Steve, welcome to the show. I'm your host, Andrew Michael, and here's today's episode. Andrew Michael: Strategies, tactics, and ideas brought together to help your business thrive in the subscription economy. Completely boost strategy profitable and growing. It always comes down to retention and engagement. VO: How do you build a habit forming product? We crossed over that magic threshold to negative churn. Each week we hear how the world's fastest growing companies are tackling churn and using retention to fuel their growth. ![]() Andrew Michael: This is Churn.fm, the podcast for subscription economy pros. VO: How do you build habit-forming products? And you saw this different… Don't just gun for revenue in the door. Even a vacation wasn't really a vacation because mentally, I was very present in our business and in our startup. And as not only the CEO, but the founder, these things were deep passions of mine. Steve Cornwell: No matter how good things are, even in the best of times, there's still just stuff you got to deal with. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |